Livestream Landing Page

Technical Support FAQs

Q: I was told the service starts at 10:30 a.m. but it hasn't started yet.
A:  Congregation Beth Israel in Austin, TX is in the Central time zone, Please make sure you adjust for your time zone.

Q: I clicked the link at the right time, but the service hasn't started yet.
A: Sometimes we start a few minutes late. Please be patient and check back in 3 - 4 minutes.

Q: I just lost the sound. Can't hear anything.
A: Our microphones are battery-powered. Occasionally, the batteries die during a service. Please be patient and wait 3 - 4 minutes while the batteries are replaced. We try to make sure batteries have plenty of power before starting a service but sometimes they run out of power anyway.

Q: My video quality is not very good. Can I improve it?
A: You may be able to improve your video quality depending on the type of device you are using. These instructions can help you adjust video quality.

Q: I still can't view your service.
A: Please email our tech coordinator.